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  • RIDICULOUS! Planned dinner here and unbeknownst to us they were 'stoking' their ovens and were unable to cook ANYTHING. Their staff had no idea when they sat us WITH menus and as a result our dinner plans were ruined, unless we wanted to have salad for the next 45 minutes and blow off the rest of our plans. Explaining our frustration to the manager fell on deaf ears. He stated he didn't understand why we were so upset and that no other customers ever were upset about this. (While we were discussing, several other customers were seated with menus getting ready for the same rude suprise). He said this is just what they do from 4 to 5 everyday. When I suggested they put this on the door for folks to know, he said it wouldn't make any difference, and I would still be in the same situation now, so what did it matter. (Kudos to my husband for not punching him in the face). I explained to him that while people that work there are aware that nothing can be cooked from 4 to 5 that customers who aren't in the business may not be aware of that, and may not have the time to wait around. It's simply courteous to do so. This seemed to be a foreign concept to the manager who said he had no plans of changing any process they have , was very rude and condescending , and didn't even seem to notice that the same thing was happening to several customers sitting around us while we were speaking being told they couldn't eat what they expected to come in to eat at that time either. He also didn't seem to be at all concerned that he'd lost the business of customers as a result of his attitude and inconsiderate approach to handling the situation. This restaurant projects itself as a high-end Eatery- they need a manager who can match that image. Will not be frequency again to this location and will alert everyone I know since he apparently has no plans to do so. Bottom line is Grimaldi's does not have any concern for schedules, time or convenience of paying customers and we'll meet any voiced concern with condescension and rudeness. On the flip side- Bucca de Beppos was willing to make me a calzone that's not even on the menu! And what delicious food, in and out quick and GREAT customer service. They are in the same plaza as Grimaldis...skip over to Bucca de Beppos instead for 100% great experience! Update: appears one of the waitresses left a nasty comment on this review. Sealed the deal. Empowered women know their worth and demand the treatment they deserve
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