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  • First, I will preface by saying I love Panera Bread! However, my experience on Friday for lunch wasn't what I used to..food was excellent, but my order was wrong. I ordered a Grilled Cheese and Broccoli Cheddar Soup. I received a Tomato Basil Soup. Granted it was tasty, but after the manager checked my bag and handed it to me saying everything was perfect, I was slightly displeased that it was wrong. I had a meeting and couldn't go back to get the correct soup. The store made up for it on Monday by comping my lunch, which was awesome. A pleasant surprise and awesome turnaround for the store..that's why they get a 5 store. Manager Jess was beyond accommodating!
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