We are very displeased with this company. At one point, I had attempted to contact them several times over a 3 week period and never received a call back. We paid quite a bit of money to have things fixed and the owner couldnt be bothered with seeing if anything was covered under the warranty. The co-owner was rude at times. When we finally had enough, we went to pick up our RV for the final time. It had several areas inside that were filthy. And, our awning was disabled so we had to fix it. There are better rental companies out there!!