A big, ugly gray building does not make me feel awe-inspired and magical the way a good live theater venue should. The insides are new and functional, but equally plain looking. Everything is always very clean and in good working order but I just can't seem to get over the aesthetics of the place enough to actually enjoy myself at all until the curtain goes up.
I will admit that the theater space has great acoustics and the other facilities are completely adequate. The staff/volunteers are both friendly and helpful. The bar always has a long line during intermissions but that is typical of all theaters this size.
Basically, I have no issues with the place; I just wish that is was prettier.