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| - Ok, I'm a BBQ fan. St. Louis, Chicago, Philly, Memphis, Texas I love em all. I have often dragged my wife on BBQ treks for hundreds of miles. With that being said I have to begin by saying that Bobby Q has EXCELLENT BBQ. Tender, smoky and chock full o' flavor. I have been here multiple times and have never had anything that disappointed me...until last night. An event so treacherous and diabolical that it prevented me from rating them with 5 stars. The horror!
The in-laws were in from the East Coast and we decided to take them there for dinner. Everything was smashing and up to par as usual until dessert came. Now I have to go on record as saying that I always loved the heaping pile of scrumptious peach cobbler that they serve on the dessert menu. So much so that I convinced my table of 6 to order 3 since they are usually large enough to share and stunningly delicious. Every time I go to Bobby Q I finish off my meal with it and love to complain to my wife as I waddle out of the building (in the grand tradition of glutinous American excess) that I ate too much and my belly hurt. I was looking forward to lamenting my fate yet again last night. But alas, I was in for a shocking turn of events and was dubbed a deceitful liar by the entire table.
To my horror when the cobblers arrived, they were measly, sickly, ill-prepared portions and a pale shadow of what they were on previous visits. We were plagued with three bowls of undercooked (as in practically raw) peaches that tasted like they were straight from a can and a soggy, undercooked thin square of "crust" sitting on top as an afterthought. This flavorless absurdity could only have been more demeaning if it were capable of speech and threw dated insults at us. It literally looked like they dumped half a can of uncooked peach slices in a bowl and threw a wet piece of thin white bread on top. All three servings were like this. Now on EVERY occasion in the past the cobbler was gigantic, actually was cooked and warm, had a delectable FULL crust and tasted like it came out of Gramma' Cobbler's oven fresh. To this peach cobbler bizarro universe doppelganger I spit at thee and thine preparer. Bah I say. BAH.
Of course, we complained to the waitress who was nice but said she didn't know that it was any different from normal. She went back to whoever prepared them and came back saying that the preparer said "they're the same as they always were" which either proved the preparer's incompetence or their willingness to shame the establishment with a bowl full of cobbler-like lies. Our waitress even said she talked to the manager who went back to speak with the preparer...but said manager never came out to either see the imposter cobblers or speak with us about it, which rates as quite poor customer service. Overall, it left a dark mark on an otherwise belly -bustingly deeeelicious visit. Shame on you Robert Q, shame.
So, I will still eat at Bobby Q. as their dinner fare IS fantastic (assuming there are no more obvious but blatently denied changes such as with the cobbler), the environment is cozy and the staff are (generally) quite pleasant. However, I will be wary about ordering the dessert in the future and about the quality and integrity of their customer service skills. I would advise you to use the same caution.
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