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  • This SOUTH EUCLID store is a disgrace to the Giant Eagle chain. I hope they read this, and take action! It's the worst of all their suburban stores I have visited. LONG LONG LINES, and NO CHECKERS! It is dirty, staff is apathetic -- lines are just TERRIBLE -- produce section is not clean, often has spoiled fruits & vegetables. I have declined to buy meat here several times, simply because it looked tired, spoiled or old. It's hard to find things, stuff on shelves is not arranged. The whole place simply does not look neat or clean or appetizing. Sometimes I AM forced here, because it is open 24 hours a day, and on holidays. Their other stores are nicer, but much further out of my way -- Legacy Village or Solon. The Solon store is very nice and upscale. I am forced to conclude this store is badly managed, dirty & short on staff because of the racial composition of the neighborhood; it is about 50% black. Most customers here are African American, and a lot of holdups in the lines due to food stamp cards (SNAP). I believe they have therefore decided "this does not have to be that nice, since we don't have to really compete to get this business". Shame on them! I have complained many times. It's only 5 minutes further to Heinen's, a superb quality store that is (SURPRISE!) generally cheaper overall, except on a few specific sale items. However, Heinen's (a UNION store unlike GE) is not open 24/7 or on holidays. NOTE: a lot of people tell me they deliberately shop at Giant Eagle to get the "fuel perks", a nice discount on gas. However, I ASSURE YOU you have paid for that $5 off your gasoline, by paying overall higher prices for basic foodstuffs. And that does not consider the low quality of meat and produce, surly staff, and dirty unpleasant "slum" atmosphere of the store. AVOID unless you are desperate at 3AM on Christmas Day.
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