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  • I recently moved to Scarborough from Woodbridge. Rather than driving 40km to get an oil change and tire rotation for my CX-5 at Prima Mazda, I booked an online appointment with Agincourt Mazda. Despite already providing all my information online, the service guy requested that I fill in all my information again. When I was online I saw that there was no price listed for a windshield wiper change. I get a free windshield wiper change with coupon a couple of times a year at Prima so I thought that came with the package. He said it would cost $30 plus labour and taxwa. I told him that the website should have said that - afterall everything else is priced. I told him no on the wiper change, I can get front and rear wipers for under $30 and install them myself. I asked them to match the free wiper deal but he told me that "no way would any dealership in Canada would give you a free windshield wiper". I told him I get it all the time at Prima. I pulled up the coupon and he disputed saying that they only gave free labour, not free wipers. And that offer was only for one specific dealership despite it coming directly from Mazda Canada. I showed him directly on the website that they did give free wipers, albeit only front wipers. He tried to dispute that Prima charged more for their service when it was the exact same price. He tried to upsell me on brake pads. I'm about due to change them but I told him I would only change them the next time. I'll go back to Prima the next time I'm in the area or try out Scarborough Mazda or Markham Mazda instead. Prima might have tried the same upsell shenanigans and overcharge me like every other dealership, but at least they refer to me by my proper name and title, provide free WiFi and Starbucks in the waiting room, and wash the exterior of my car for free. And they follow up with me to make sure my service is satisfactory. Agincourt did not even greet me by my name, and they would have probably mispronounced it anyway. And no, this is not about getting free wipers. I can easily pay $10 more to save me a trip to the store and time installing it. It is the blatant denial of service, accusing me of lying despite providing them proof, and not doing any proper industry research of their competitors that won't make me come back or allow them to make more money from me by changing my brake pads.
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