This review is for the service & parts departments, only - as I took my Honda in for minor repair.
First of all, it's really annoying for anyone to get the runaround about the price and time constraints surrounding auto repair. In comes Hendrick Honda - the service and parts staff at Hendrick Honda were just as nice and professional on the phone as they were in person. They quoted my mirror replacement part (and labor) under another local Honda dealership and took care of it in less than an hour. (They had quoted it would take roughly 1.5 hours) I'm all about managing expectations and they did that very well - they even call you to remind you of your appointment and send an e-mail reminder.
The service area waiting lounge is pretty massive and there are a variety of nice flat screens and a plethora of magazines to keep you busy if you need to wait. I was very impressed with my whole experience, because, let's be real - no one is super excited to empty their pockets to pay for car repair. The peeps at Hendrick Honda made the whole experience manageable and extremely professional. I only wish they would have included a free car wash with my service appointment!