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  • My first time flying with Spirit certainly will be my last. 1 of my 4 bags was lost when we arrived Friday Feb. 17th in Denver. It just happened to be mine and my sons ski bag. I travel a lot for work and totally get that bags get lost and sometimes TSA holds things up. Not great, but this does happen and can be out of the airlines control. What was not out of their control was the promise the gave me about delivering the bag after they found it. We were told by the airline that the bag would be delivered to our residence either late that night or by 8am the next day. That was acceptable by me as it gave me just enough time to get my son dressed in his ski gear and to his ski lesson. By 9am on the 18th the bag had not arrived. I called the airport only to find out that the bag was still there, 2 hours away. They again said the bag should be delivered that night (Sat) or the next morning. Unfortunately I was burned once already with this promise and I was not willing to risk one more day of vacation not skiing with my family. So, the only option that left to me was to drive 4 hours round trip to get the bag from the airport as no-one at Spirt was willing to do what it took to guarantee it would get to me on time. 4 Hours later, $75 dollars in gas and a $275 Ski lesson down the drain . . . Spirits form of compensation to me was to credit me 1 Bag fee, $30, and offer me a $50 voucher for a future flight. This meager compensation didn't even cover my gas let alone the loss on the lesson or the lost time on a trip. I have had to repeat this "situation" to their customer service over and over again, being transferred from this department to departement. I am over it. So, if your looking for an airline to nickel and dime you for every checked bag, every carry on bag, every seat, frankly anything they can attach an up charge fee too after dangling the cheapest fair out there . . . . . this is your airline! Oh and if they loose you bag rest assure they will do little to nothing to get it to you or to compensate you for your loss. Sounds like a great business model.
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