I've been to this Dunkin at least two dozen times over the last fews years including seeing the ownership change a year or two ago. This Dunkin has a good location in Uptown Fourth Ward next to the CVS at Graham and 6th. Service can be very hit or miss. I would say 25% of the time you get good service and the other 75% ranges from rude to apathetic. The line can be slow during rush times. If there was another cheap bagel place nearby I wouldn't go here but I do keep coming back.