I am here 4-6 times a year. I have to say in the last hand full of visits there has been a problem with my rental. I am a gold member and this last rental they have a new system that sends you a text to tell you where to find your car so you dont even have to check the board, sounds great right? Well they sent me two texts for two different cars.
I went to the most recent texted car and while it was an okay rental it did not have the little extras that the other car did so as has become the drill I went into the office and waited in line to see if I could switch cars....sure! I go get the the other car change over my luggage and drive off....only to find that the AC is not working as well as one would hope for an Arizona rental during a hot spell.
The return is always easy although when I mentioned the AC issue I got a song and dance from the guy...you would have thought it was his job to sell me the car not listen to the issue and make note so it could be checked.
I am not sure what the problem is but I having thought about it after a week long rental I think this is not unusual for Hertz of late.....While I still think they are better than the rest I think they are sliding down a slippery slope when it comest to Customer Service and Product.