| rev:text
| - I would strongly advise against shopping here under any circumstances.
I'm a retired journalist who once covered consumer fraud, and also the son of a jeweler, and I found gross examples of inconsistent charging and overcharging, refusal to honor warranties, outright lying, and attempts at intimidating customers.
For years I had taken my watches and other jewelry to the Fast Fix outlet at the Metro Mall, and found them to honest and most dependable. When I mentioned to the co-owner there that I would be moving, he emphasized that the work he had done was covered by warranty applicable at all Fast Fix stores.
As a result, when we moved, I took my goods to the Fast Fix at Arrowhead because it was close to our new home and convenient.
However, unlike the Metro Fast Fix, I found the prices at Arrowhead to be very high and wildly inconsistent. Watch batteries were much more expensive and varied from visit to visit and watch to watch, and things that I had been charged little or nothing for at Metro, like putting a different watch band on my timepiece, now cost a lot of money.
The final straw came when I returned with a watch battery that had expired which they refused to replace, even though it was under warranty. It was the second time I had to take the same watch and a battery they had sold me _ their employee had written the new date for the second battery on the same warranty card.
When I took the watch and battery in with the card, they accused me of forging the new date, examining the card under a magnifying glass as I stood there. The woman in charge the day I visited, the regional manager, variously said things such as, "We don't even use that kind of ink here," and "If we give you this then every little old lady off the street can bring in a card like this" (I'm in my 60s and was quite offended).
Finally they gave me a new battery _ but it was not what I had paid for, a one-year instead of a five-year (there is a large difference in price between the two). I didn't realize this until I got home.
As a result of all this, I filed complaints with the Better Business Bureau (reachable online) and with the company's headquarters, the latter at the following address:
Jewelry Repair Enterprises Inc. DBA
Fast Fix Jewelry & Watch Repairs
1515 S. Federal Highway
Suite 412
Boca Raton, Florida 33432
I would advise any customers who encounter similar problems to do the same.
Finally, as a footnote, it's important to add that the person who calls herself "Angela G" on this site and posts a positive review, is actually the regional manager for Fast Fix (the same woman who waited on me), and by posting a review about her own company breaks Yelp rules.
After my original negative post, I received a letter at home from the owners of the Arrowhead Fast Fix asking me to take down my post or soften it. I was greatly alarmed because I did not know how they got my address.
The Arrowhead owners admitted that "Angela G" is really not a customer but their regional manager and, because of this, they promised to take the post down _ which they have not done.
They claimed this woman had posted the review before she worked for them, that she was simply a stranger who worked for the competition and had come in to their store as a customer, expressed interest in their business, and that they hired her.
But that's not true.
She and they are related. The last name on her business card and theirs on the return address match.
These are not honest people. Stay away from them _ and if you've been cheated, file complaints, as I have.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)