The server (Derik) was attentive but he was working hard to up-sell us throughout the meal (Drinks, Smothered Steak, Loaded Baked Potato, etc). Sadly, he was more worried about getting the up-sell than taking the order. So, although I ordered my steak medium rare, they brought it medium well. I kindly sent it back to the kitchen for another. By the time my new steak arrived (18 minutes later) my family had finished their meal.
The server apologized for the mix up but there was no offer to comp our appetizer or any other token of their sincerity. Basically, they didn't care that I sat for nearly 20 minutes watching my family eat their dinner. Then, my family got to sit and watch me eat my dinner for another 10 minutes.
Not a great experience, we'll go to Outback next time we want steak.