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  • I share the same frustration as many others in that have posted reviews. I scheduled an appointment, it was delayed and then took needlessly longer time than was necessary due to their actions. I initially went in on Saturday and got a quote for the repair. I was told the repair would take "a little over an hour." They were busy, so I agreed to make an appointment for Monday afternoon. I left work early, and I arrived for my appointment on time. That is when I was told that the part for the repair had not even been ordered, but would only take a short time to arrive. After waiting patiently for 45 minutes, I was asked what vehicle I was waiting for. I told them, and they said they did not realize I was waiting and thought they had the whole next day for the repair. Ugh! Really? This is my primary work vehicle and scheduled my appointment so I could wait while the work was being done. The work was eventually done. But, I was left frustrated after waiting several long hours for what should have taken only "a little over an hour." This auto repair shop desperately needs to improve their scheduling and communication skills internally and with their customers. That issue aside, i have not had any issues with the actual quality of the repair.
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