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  • First I want to start off and sayDr. ALEXANDRIA HAMMOND is a awesome dentist and truly cares about her patients and their well being. Also the girls in the back are great, took really good care of me and are very friendly. As far as the front desk that another story. Kelly at the front desk is rude and doesn't care about their patients. I had surgery a week before my appt and I was feeling good the day of my appt and I called at 10am for a 12pm appt and she told me they booked a two hr appointment for me and I had to pay $50 if I wasn't there. Well I didn't show up. I called back a couple days and spoke to another girls in the front and told her I am very sorry I didn't make my appt I had just had surgery and wasn't feeling up to it so I told her go ahead and charge me the $50 I understand. They didn't even note my account I had surgery so when I went in they had no idea. I get a rude call from Kelly the day before my new appt tell me all these rude things and that if I couldn't make it I needed to call and change it but her call was not telling me my appt was cancelled. Ok I knew that I was going. So I got there and the front desk told me you owe $366.00 for you root canal today I said no one told me so I wasn't prepared well I ended up paying half of it and they saw me. I went back and they took my blood pressure and my number on the bottom was high so the dentist didn't feel comfortable doing my root canal and I totally understood and was more than happy to reschedule. So I go check out in the front and the girls tell me oh your root canal or crown isn't covered till 2 yrs umm ok so what happened to the price I was given when I came. She said they gave you the wrong price. I said so if I had it done I would have to pay full price not even knowing if it was covered. I was so mad. She said my coverage didn't start till after 2 yrs. I said whatever refund my money and I'll go somewhere else. So I left and went home and called my Dental Ins company and asked, they told me yes you are covered for both the root canal and crown I said really the office said I wasn't covered till after 2 yrs. she said they needed to call Delta Dental and ask not just go by a fax from last yr. So tell me why they work there if they don't understand people's ins. She told me oh your coverage is really weird. Umm no it's not you guys just don't understand. It said not covered the first yr but from 2+ I am covered. Well I'm in my 2nd yr of the ins. I really think they need to retrain the girls on patients ins. So needless to say I won't be going back there and also they lost my mother-n-law as a patient too. I really wanted to see the dentist again I really liked her but it's not worth dealing with the front desk girls.
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