If I could give this place zero stars I would! I've been coming here for 4 years and it's gone down hill slowly but surely. Today was utter disappointment.
They gave my food to a table that literally had just been seated with menus in hand and I had already waited 20 minutes for my food to come out since placing my order. Also my waitress didn't check on me during that 20 minute time span. How do you not notice that one of your tables doesn't have anything but water and chopsticks?!
I shouldn't have to get up and ask where my order is. Nor should I have to wait an additional 10 minutes for my food to be made after you realized you gave it to the wrong person. They didn't even know they screwed up until I said something.
Taking care of a $7 sushi bill (it was happy hour) isn't exactly that great of an apology. Never mind the amount of food you wasted and cost you just made for yourself. Not sure how that equals profits for you guys. The manager didn't quite seem to feel too bad about what happened. She seemed rehearsed as if this happens often for her. What I don't understand is how that happened because it wasn't busy at all when I got there. From now on I'll take my business else where.
Tip: Hire competent and attentive staff and managers so stupid mistakes like this don't cost you loyal customers.