Our pups hate going to the doctor but Dr. Jamie always takes good care of them and makes their visit as comfortable as possible. We had to use the emergency service this past week and at first I was annoyed that we had to go through the payment stuff first and then get a call back within 30 minutes (30 minutes is a long time in a true emergency), but Dr. Jamie called within 5 minutes and was very thorough in finding out information for us. She even called back a few minutes later to tell us additional information that we would need to watch for. We feel like our babies are well taken care of here! :)