Our experience with them was great! Our dog has very bad separation anxiety and kenneling her only makes it worse. We were making a family trip to Disney and would be out of town for a few days. After looking at other places that charge a'la carte for play time we found this place had better prices, way better prices. We also liked that we could check in our dog via the webcams right from our phones while we were away. It added comfort for us at night to be able to see her sleeping on a comfy bed in a room with some other dogs. She is our only pet but loves playing with other dogs so she had a great time!