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  • The experience started out well since they had a truck available for me and I was out the door in little time. However, I should have taken the time to compare my photo of the odometer and gas gauge to the false odometer reading and gasoline level reading they put down. This is where the deceptive business practices begin. I drove the truck a total of 1.7 miles. From Budget Truck Rental, I drove down the block, loaded the truck, unloaded it 0.3 miles away, then returned the truck. The odometer had registered 2 miles when I brought the truck back. The same employee who inspected the truck with me in the morning took it back and I had a conversation regarding the gasoline used with the desk clerk. I mentioned that the gas tank was not full when I received it this morning and gave him the paper I received showing that the employee circled the gasoline level as being between full and 3/4 full. He told me not to worry about it and that I was good to go even after I asked if there was anything further I needed to do. The next day, I was charged $5.41 in addition to a $23.40 initial charge instead of the $18.04 I should have been charged ($15.99 daily rate plus $0.55 per mile plus the $0.95 "special tax"). Once I saw my credit card statement, I drove back in to this location (which is a luxury that many people who move do not have) and questioned the charge. The same desk clerk immediately recognized me and told me the $5.41 charge was for gasoline. Additionally, he told me the charge was for "making me drive across the street to put gas in the truck" and "you don't get to drive my truck and not put gas in it." I have included a photo (taken at 7:29am) of the odometer before driving the truck and a photo of the odometer reading they printed out for me that morning. I wanted to include a picture of the paper showing the circled gas gauge reading and lo and behold, he never gave me back that paper! He knew what he was going to do all along. So if you want to rent from deceiving liars who overcharge even after telling you that you are "good to go," then please rent from here. If not, there are multiple U-Haul locations within one mile of this place that provide better service.
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