Anyone who knows me will tell you - I LOVE THE BAY! And I'm 27, the demographic they've been trying to re-secure after the decline of the department store. This is a TERRIBLE location.
To begin - they don't have a lot of stuff. Compared to the Bay at Yorkdale and Queen they're lacking, particularly in housewares. I went to get a Le Creuset pot and had to drive all over looking at other stores because they had 2 colours and no sizes.
Their dressing rooms are awful. One time, I went with my friends and the whole room smelled like BO. They are often short staffed in all departments AND, there is one employee who totally makes up rules about Friends and Family events and VIP discounts.
I really wish they'd give this place a facelift. It is my local Bay and it is not a shining example of how awesome the Bay can be.