Awesome menu (Try the Drunken Tater tots), the best 32oz draft beer in North phoenix "price wise", great happy hour, great crowd, a loyalty app that lets you get free drinks / appetizer / lunch.. pool table, Karaoke, trivia night. and a friendly staff..
If you're the kind of person that believe that just because you are a customer you can treat the staff like crap.. then don't even bother.. you won't win and no, you probably won't get a refund.
This has been my to go place after work for the last few years, and I truly hope they never change their way.