I was in the market for a new water softener. Tyler came by and showed me the units that they offer. I picked one and he said he could make a call and have it delivered while he removed my old one. His supervisor came by with the new one. As I checked on him a little later, the owner, Jeff I believe, also was checking on the progress. Everyone was friendly and proficient. In 3 hours, total, Tyler was out and I have found a plumber I can trust and will call on again.