I came into town to see Pitbull at the Axis in Planet Hollywood. Booked an appointment for earlier in the day before the concert and meet & greet. My friends makeup artist was Christal & mine was Valerie. Both ladies were so nice, friendly and amazing at their craft! They dolled us up, showed us some great techniques and most importantly showed us some great new products to add to our beauty routine. As they said you need to take care of your skin! The rest of the staff was also great and helpful offerings samples and when we stopped in the next day to show them photos they greeted us and asked about the concert before we could even say "remember us?" Great customer service!