First time going and feel no urge for a return visit. It was 6:30 on a Friday night and they didn't seem busy but still took 25 minutes to give me my order as I waited alone in the lobby. 10 minutes of it was looking at my order sitting on the rack with the single employee playing on his phone. He eventually looked up and checked in with me even after he was the one who took my order and handed me the bag. I ordered the Italian beef, fries and cannelloni. The sandwich was not impressive and the fries over cooked. The cannelloni was however very good and the crust still crunchy.