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| - Runyon Appliance was the company assigned to the work order I placed via my home warranty company, OneGaurd. When they initially called they stated the appointment must be on a weekday so my fiancé took half a day of PTO to be available between 12-4 (although the tech showed up after 4). He looked at the machine, said it needed a part they had to order and I made a follow up appointment for the following week. That next week, I was told they didn't have the part and it got pushed back another week. Finally, the tech comes out again (causing me to have to miss work) and this time they put in a part that's the wrong one. So again, this all gets pushed back. Last week I was supposed to have an appointment for Saturday but I received 2 emails saying WE had to unstack the washer/dryer before they would work on it. That was not only unprofessional, as it's their job to do what needs to be done to fix the appliance, it was also impossible as I cannot physically lift something that heavy, and even with help it would be a risk of us damaging the machine further. I contacted OneGaurd and spoke to Lisa, who helped contact them and make sure they know it's on them to prepare the appliance to be worked on. I get a call that same day from Runyon, stating we can't have the Saturday appt, and the only availability they had for this week was Friday. At this point I have no time off left so I am literally paying someone to be available between 12-4, which is their self-proclaimed afternoon hours. I just got a call today saying that appointment wasn't booked and they can't get me in this week. Mind you, this is going on over a month of us not having our washing machine. I asked to talk to a Supervisor and spoke with Mandy. I expressed my displeasure and frustration to her about the situation and she said they could do Friday morning, however I have my friend coming from 12-4, the time they told me last week. Mandy was very rude, stating "If someone is already going to be at your house I don't get why we can't do it in the morning " ... Really ? This is the level of customer service they offer?
After being placed on hold she comes back and says I can have the 12-4 appointment.
Although this issue is currently resolved and they will be out on Friday, I felt the need express to ANY who want to use them, the frustration Ive experienced, how unprofessional they are, and how poorly they run their business and treat their customers.
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