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  • This review is solely based on my experience with a worker named Maura. I am a frequent out-of-state visitor to Cleveland, and I always make a point to stop by Prestis. What a mistake yesterday! I had the unfortunate and unpleasant experience of being waited on by Maura. What a poor example of customer service! I was trying to give her two cannoli orders - one two chocolate and two regular and one order of one chocolate and one regular. When I tried to give her both orders, she only let me give her one at a time because she "might forget." A young girl should not have difficulty in remembering something as simple as this. Then, she brought back the first order of 4 cannolis, which were to be a gift to someone, all crammed in to a small plastic box when all the other servers were placing them nicely in Prestis boxes. (trust me, I know this because I had to wait 30 minutes in line in a hot, crowded building). When I asked for a cardboard box, she rolled her eyes and then made fun with another worker. Laugh laugh laugh. After this she decides that she has to write down my order and every time she got one more thing she had to ring it up on the cash register. What should have been a 5 minute order took 15 minutes at least. At the end of the order she put the receipt on top of the counter and walked away. I signed it, took my copy, and started to leave until I was accosted by Maura about where was the receipt. I said I had left it on top of the counter. "Well, it's not there." Perhaps if she would have paid attention instead of walking away she would be more on top of these things. It is not a customer's job to make sure she has her receipts. While I was bagging up my items she said something again about the receipt and once again I said I did not have it, to which she responded "It was only a question." Other things went on with this person that does not show Presti's in a positive light. She was snarky and rude and would be fired in a second if she were my employee!!
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