I've rented a car here before with no problem, until last Saturday. Had a reservation for 12:00, so I got there right at noon to find the office closed and locked. Why accept reservations for 12:00 if you won't be open then? Enterprise's 800 number wasn't helpful as first they gave me a number for another office that was closed on Saturdays, and then for the Paradise office, which had no cars available. Walked back home to find numbers for other offices, and the Warm Springs (Henderson) transferred my reservation to them. My advise is you apparently need to give yourself at least 15-20 minutes before their closing time. Only reply when I returned the car to the Sunset office was that Saturdays they close at noon.