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| - Do yourself a favor and save your money. We ordered from here when they first opened and were way overcharged for toppings compared to what the online menu said at the time. We decided to wait quite awhile before giving them another try.
Tonight, at 7:54pm, I placed an online order for one of their specialty pizzas. The online delivery quoted me an 8:54pm deliver by time. Although we had a super long day, my husband and I agreed that the hour we were being quoted was doable and we'd go ahead and order the pizza for delivery. Seeing as I just had shoulder surgery and my husband randomly had hand surgery a few weeks prior, ordering delivery was by far the easier option than driving to pick up or even cook.
At 9:04pm, I called to find out where on earth our pizza was (keep in mind we live a mile from this place- not super far). The guy on the phone had an attitude the second I questioned the whereabouts of my overpriced pizza. He told me it would be 20 more minutes. As soon as I began complaining, he said: actually, he's leaving with it right now. Sure enough, at 9:14pm, my pizza was in my house. He also mentioned that "the online system always quotes an hour, regardless of how busy we are."
OUR PIZZA WAS COLD WHEN WE GOT IT AND THE CHEESE WAS ALREADY IN THAT RUBBERY, COAGULATED STATE OF HAVING BEEN COOLED DOWN/LEFT OUT. Our pizza clearly had been done for some time and was just sitting there until I called.
This is not an appropriate way to run a business, the pizza was not that great, and the employees don't care if they bring it to you or not (even though they auto-added a tip and delivery fee in for me to my total). I should have gone through the hassle of driving with my shoulder/arm in a sling to Pizza Heaven a handful of miles away and picking up a pizza that I know is going to be amazing instead of giving this place another shot.
We won't be back and I wouldn't be sad if they went out of business.
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