I was shocked by this whole process. I've always waxed and had decent results. I just couldn't believe this could be done with thread, but she (I really wish I knew her name) was so skillful! I have really light eyebrow hair, so I need a good shape because I HAVE to rely of pencil for color. It was less painless than waxing and I was NOT all red afterward. The shape of my brows is beautiful. Very friendly and fast service. Definitely worth $11, and I will be back. I'm a believer!