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  • Our family and our small business had been insured thru the Denny Smith Farmers Agency for nearly 20 years. In the past few years, Mr. Smith has been increasingly more difficult to reach for communication and for assistance. My guess he is winding down his career and letting his office staff run his business. Back in March 2017 there was a big wind and rain storm here in the Phoenix metro. Many houses in our sub division had damage to roofs and interior. We assured by Smith's assistant that our long-time homeowner's policy would cover the damage. To be sure, we had Sun Devil Roofing come out to confirm this was truly storm damage. Their estimate for repair was just $2,350.00. The local Farmer's employee adjuster was so busy from claims from the same storm that he couldn't even come to our house for nearly two weeks.Of course, it rained again while we waited and it did more interior damage.He subsequently denied our claim! Smith, who had been our agent for nearly 20 years, simply washed his hands of our loss. All Smith did was send a brief email (3/21/17) stating that he asked his Farmer's boss for "re-consideration". BTW: Our neighbor's homes were covered by their insurers and their roofs/ceiling were repaired. My suggestion is to find another 'agent" before the next storm blows in.
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