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  • I'm gonna agree with Julie. I come here because it's convenient, but with 3-4 girls in a tiny store you'd think they'd help out a bit more. I asked something about dry shampoos and got a short answer from one and tried to ask the other girls. One finally showed me what they have, but couldn't really say which one ways best....so I just bought a small one to use for now and went online to do research on dry shampoos. They resumed talking amongst themselves in the front. I just had my haircut, and felt like I should turn a new leaf and style my hair often and use all the right products to keep it styled and also use maintenance products like masks and split end menders. I had a lot of questions, but didn't feel like it would be received well after my first question so I just looked on my own, wrote notes and googled everything and asked forums. Even though each question answered would lead to a product sale, maybe it's just not worth it to them to try. I know this is Sally's and isn't like walking into a fancier store, but you're dealing with a lot of products that people don't know how to use and you're not understaffed that you can't spend more 1on1 with people. I worked in beauty product jobs and I brought my customer through their purchase start to finish even if there's 4 customers and just me working. I cycled through my customers who needed help and checked on people who wanted to browse. I gave real opinions because I tested out every single product we carried,,,product knowledge is important and not every Sally's does well in this department. Lesson learned- know what you want before going.
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