I will never order another pizza from Caliente ever again.
Tonight I decided to use my "credit" for my botched pizza from my last review. Apparently wrong thing to do. So they told me the wait would be 30 to 45 minutes. Ordered this at 1218. I don't get any calls from Caliente about my delivery or that the driver is even outside. All I get is a knock on the door but by the time I get outside no ones there.
It's 130 I call for my pizza.
At this point after 3 undercooked pizzas and an undelivered one what can I say I'm pissed. Not only do I get yelled after asking for a refund for the credited pizza as well what I ordered on this ordered he tells me I don't deserve the refund (from apparently "2 weeks ago" he says I'm pretty sure it has only been 5 days let me check my Yelp records) for the credited pizza I never received. By the way everyone this is coming from the exact same person who botched the order from the last review. Now hes saying that he didn't even make a mistake on the last one after he owned up to everything in the last review. Um. What? Im over it.
I speak to the manager who apparently likes to let his employees yell at people over the phone and tell him I want everything refunded and that no I don't want a free pizza. I don't care if he makes it and that all I want is an apology from his employee for yelling at me telling me guess what I'M WRONG. Even the manager doesn't think I deserve an apology.
Caliente heres a few lessons for you:
1. Employees need to show professionalism regardless of how annoyed, rude, pissed, off a customer is. There is no back and forth.
2. Hanging up on customers too is a no go.
3. Learn how to make a pizza. The pizza that you were probably going to give me this time was probably undercooked too.
Time to start ordering from GIovannis at least their pizzas are consistent.