Again, I don't eat fast food often--but when your job is to get a simple order right through a drive-thru, I expect you to do that.
Until you're administering brain surgery through a drive thru, it's unacceptable that you cannot listen to what someone tells you, get those things into a bag and hand them to another person. Simple human skills.
This location has repeatedly failed. Hire people who know how to listen to orders. The end.