I was supposed to have my carpet cleaned with you guys on Wednesday 9/20 and cancelled last minute, actually there was an hour and 15mins left in the window. I was clearly upset and was talking with Tammy. Who wasn't the nicest and understanding of my situation. I asked if she could get someone there that day, 'No', can you compensate me for being off and having to take another day, 'no'. So she said she can throw scott gard or sanitizer for just one room. And I asked for both she told me she can do that. I then asked for a manager and she told me Ray wasn't in and I could call back later. The day got away from me on Wednesday and didn't have time. Called Thursday morning and I talked to Tammy again and she said ray isn't available again and I said can you give him a message to call me. She took my name and number and no call back. So here we are the day of my services and still no answer if they can sanitize both rooms. I called back in morning and talked to Ray which he stated he is just a scheduler and can't really help. But he did give me an email to contact them, customerservice@quick-kleen.com hopefully they will contact me asap!
Just hope when they come it looks good. Fingers crossed!