I have been going to this place for over 2 years. About 2 years ago they started this plan to charge people $25 if u were a "NO SHOW", But not as long as u called before ur appointment. That I can understand, to just not show up without a call from anyone is disrespectful. However when u call cause u have a medical emergency or a car accident, or a car emergency now they want to charge u $50 regardless, if u have proof or not. I HATE this clinic on Horizon Ridge! I liked the one on Post Rd and once it closed this whole place went to shit!! I have had enough. Something has to be done. It's wrong to treat people that ask for help like druggie's or, dig into our pockets because of emergency. Guess what they happen. Remember Ms. KIM and ur RUDE attitude, Karma is a Bitch. What goes around comes around. I may not see it but it happens. I hate this place. Love my doctors. Sad that we r forces to find a new place to go cause the front office staff SUCKS!!