The only reason I have two stars is because the food is good, and they offered me a coffee.
I placed a catering order on Friday afternoon, with a pick up for Monday at 8:30 am (for a 9:30am meeting). I arrived at 8:25am and spent five minutes trying to get someone to acknowledge me at the pick up area. Once I got the attention of a cashier, at 8:31am, he left to check on my order. When he returned, I was told it would be 10 minutes before they had it ready, "since they had a lot of orders this morning".
8:41am...no order...
8:51am...no order...
9:00am...order is ready, and they helped me take the trays to my car...
...plates are missing (the ones I ordered Friday), so back into the resturant for plates and napkins.
9:03am, on my way with my order.