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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-11-03 00:00:00 (xsd:dateTime)
itemReviewed	Mountainside Fitness
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	I was a member for over 2 years. I signed a personal training contract. Over the course of the past year I have been through 3 trainers who have quit or who were fired. The trainers were excellent and knowledgable. After the 3rd one left I was fed up with the turnover. I contacted the Arrowhead training manager to be let out of my remaining training sessions. My schedule had drastically changed after starting a new business and it was increasingly harder to make it on a regular basis. Add to that the thought of starting all over again with yet another trainer. I was told by the manager Brian that he would speak to the VP. After 3-4 emails to Brian I emailed the VP Mario. I emailed him twice about the situation at Arrowhead location. I explained my situation in detail. I NEVER got any response from either email. I also called VP Mario on 2 separate occasions, left a voice mail. Again NO response or call. I then called and asked to speak to the owner or president. I was told I could not have their emails. They told me Mario was the one to talk to about complaints or concerns. I explained that Mario had chosen to ignore all 4 of my attempts to contact him. I got one phone message from Mario and told him when I could be reached...no attempt was made on his part to reach me again. This is the final ( and 3rd) email I sent. I have NEVER gotten any response. WHAT A DISGRACEFUL COMPANY. Taking money for services not rendered, not responding to a member's concerns. I KNOW I am not the only one who has encountered this. SHAME ON YOU MOUNTAINSIDE FITNESS!!!! October 4, 2017 Mario - I am sorry I missed your call Monday afternoon at 3:45 p.m. I was in a meeting. I e-mailed you that I would be available after 4:15 p.m. I did not hear from you either via e-mail or phone. I also did not hear from you the next day to follow-up. To say that I am frustrated is an understatement. I have been trying to deal with and get resolution to my issues since August 14. I e-mailed back and forth with Brian with no results or true actions. On August 28 I decided to deal with you with the expectation that the VP would certainly be more concerned about his clientele and be professional in his actions and response times. I e-mailed you on August 28 and then about 5-7 days later. I received no acknowledgement that you had even read or received my e-mails and my concerns. I then called you on September 18 and left voicemail for you. I again called and left a voicemail for you on September 25. Again there was no response. So now it is 4 weeks since my communication efforts with you have started and 6 weeks since this entire situation started. I have asked to be refunded for my remaining 93 sessions and have just been told I could be provided another trainer. Brian said if I could not make my appointments he would have some resolution for me. ( That was the e-mail from late August ). Personal training, by nature, requires personal attention. The health and fitness industry is a service based industry. Clients need to feel they are valued, respected and have a positive and encouraging relationship with the trainer and the other gym personnel. Sadly this appears not to be the case or priority with Mountainside Fitness. How have your actions and your team members accomplished this? They haven't and you haven't. I feel like my concerns and my issues are being swept under the rug in hopes of it just going away. To have this as the culture in your managers and this company is so sad. This very poorly handled situation has fractured our client relationship beyond repair. There has been no respect, no efforts, and definitely no customer service. I can't truly believe that under these circumstances you will not honor my request. Would you really ask that I continue to work out in such a negative environment? Are you really going to keep the money for the services you could no longer provide me in a suitable manner? I simply want final resolution to this manner in the form of the refund for the 93 sessions. It has been 6 weeks with no efforts on the part of this company. Refunding the sessions will take very little effort on your part. If this cannot be resolved in accordance with what I am asking then I will have to pursue more formal avenues of resolution that will bring public awareness of the poor overall culture at this company. Sincerely, Leigh Ann Stastny
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Leigh Ann

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