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http://www.openvoc.eu/poi#funnyReviews
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  • Brought my iPhone here for a battery upgrade, made an appointment and was seen quickly. The staff ran diagnostics and noted my external phone condition to be "great". 1.5 hrs later when I returned for it there was a giant crack on my screen. Luckily it was only my glass screen protector. When I asked the Apple rep what happened she claimed not to notice or see it. It wasn't until I insisted there was a crack that they shot back "we're not liable for that". Main issues: -Confusing check-in process - staff should have acknowledged it was a risk to have a cracked screen upfront before starting the work - staff should have acknowledged the cracked screen and apologized instead of hoping I "wouldn't notice". Transparency would have gone a lot further with customer trust.
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