Growing up, my parents would always bring home Swiss Chalet for take-out and I used to LOVE it. Being in the actual restaurant itself gave me a different vibe, the food just didn't taste as good?!
The service was on par - the waitress who served us was genuinely kind & patient when taking our orders. She was also consistent with refilling our cups (we hella thirsty). At the time, they ran out of dark meat chicken & substituted it for white meat for the same price (white meat: slightly more expensive).
Food itself was mediocre at best. The rice pilaf was undercooked and took me a while to chew before I could barely swallow the dryness - maybe that's why the waitress kept refilling water for us LOLZ. Not to mention, in comparison to how much they give in their take-out containers, the portion of the rice on the plate was... give or take 3-4 spoonfuls. The white meat chicken was a little undercooked yet still super dry and tough as well.