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| - I read a ton of reviews by fellow YELPERS and wanted to see it for myself, so I headed over to the Aria and gave it three stars.
CONS:
-INEXPERIENCED FRONT DESK STAFF:
Check- in took 36 minutes with only two people in front of me. When I get to the front desk I am informed I can only choose from a smoking room when I specifically requested a NON smoking room. Got a rude reception when I tried to get my $75 room credit promotion after booking from the internet at a special rate. I got the run around and spent another 25 min. waiting to try to claim it. In the end, a rude manager told me "absolutely not". Check out was smoother but I did check out at 6 AM. A good rule of thumb is: allow 30 min. minimum to check in/out. Print EVERYTHING out before you go, so you can show them "proof" - otherwise they will play dumb, like they did with me. If my front desk experience was better Aria would get a 4-star.
- CONFUSING HI TECH GADGETRY NO ONE KNOWS HOW TO WORK, INCLUDING THE STAFF
I love gadgets, I have iPods, digital cams. I am pretty proficient with computer and hacking my way around systems, but the Aria has the most confusing room "computer" system that does everything from opening the curtains, turning on the TV, etc etc. It is a real pain when things don't work like they are supposed to. We actually called in a tech but he couldn't figure it out either. Despite all the hoo-haw there is no iPod or MP3 hookup...and get this no CD player. You are forced to listen to their music channels.
- LOUD
if you have an adjoining room be prepared for annoyance if your neighbors are loud. After checking into my room, I had to call front desk to relocate me to a quieter room after a series of "HELL YEAH!!!" woke me up. I could hear every cuss, every expletive from the thin adjoining door. If you want to avoid headaches after you unpack, ask the front desk for a room without adjoining door.
- CONFUSING LAYOUT
If you are arriving via shuttle bus, be prepared to spend about 20 minutes trying to figure out how to get from the basement to the front desk. I was in the shuttle with stranger who was also trying to find the front desk to the Aria. We ended up in an elevator with an Aria hotel employee who did not speak English and had no clue what we were talking about when we asked him "Lobby...where?"
Despite the really poor service from front desk staff, confusing layout, there were some saving graces:
PROS:
- REALLY NICE ROOMS
Even the standard rooms were impressive. The decor, storage space, lighting, entry foyer, dual sinks, marble floors, shower and tub (hang onto to something, you WILL slip), separate WC, nightly turn-down service, the most comfortable beds with down pillows...Excellent!! Oh yes, the scales in the bathrooms are a plus if you need to weigh your luggage. Every room has a view, which is also the plus. Hopefully when you book your room you will be facing the strip.
- EXCELLENT SUPPORT STAFF
Good bellmen, good housekeeping. Very friendly. Why can't the front desk staff learn something from the people who actually service the floors?? Another bonus is the security around the Aria. If you do not stay at the hotel, you will have no business going to the rooms. They check your room key as you try to get onto the elevators.
- FAST ELEVATORS
Floors are broken down from 1 -7, 8 - 15, etc so you don't have to wait forever to get to your room.
- DECOR
Really nice, overall. Impressive.
ADDITIONAL INFO: do not use their Wi-Fi unless you are prepared to pay $15 a day, local calls cost $1 each, do not put *anything* in the fridge even if you not going to drink or eat their stuff - they will charge you as everything is weighed (see other Yelpers comments). FYI I paid $149 a night for four nights in Feb of 2010 for a basic room.
If Aria trained their front desk staff to be more customer-service oriented, Aria can only get more 4 star ratings in the future. It's a new hotel with great potential!
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