Slow service, unenthusiastic staff. Waited 7 minutes just to watch them finally put my patty on the grill. Store was not busy. Staff not focused on the customer at all. I've had much better experiences at the downtown location. Tried to get a late lunch at 2:00 in the afternoon, and it took 20 mins to get my food. Store was not busy at all. I would stay away from this location until staff gets their act together. As far as the whole 5 guys thing, I saw 2, maybe this is why things took way to long. I will not be returning to this location.