If you want to lose a pet, this is the place to call. The technician that serviced our home had only been with the company a week and had already received a complaint of having lost a pet of one if their customers. The same technician "managed" to lose our pet as well (albeit accidentally on purpose) and only after a great deal of tribulation was she miraculously found in a distant neighbors yard. Long story short,I deeply question their hiring and background checks of employees and feel that the security of my home and that of my family has been compromised for having chosen Titan for service