My wife and I froze to death on the table next to the door. Meanwhile we were told the empty table next to us was reserved for a party of 4 and because of that was not an option for us to switch over. 5 minutes later that same table was promptly seated by a couple (2 persons). We then asked again to be seated somewhere that wasn't freezing, and was told nothing is available by the hostess. We were given the compensation of hot water *roll eyes*
We stayed because we were hungry and our seating was already at 8pm. The food turned out ok. We approached the waitress again after the hostess about why she couldn't re-seat us, and was told that she never knew we were cold. She made up some excuses about why there were no seats, and pretty much blamed the whole situation on winterlicious. *roll eyes*
Don't go when it's busy, because apparently with 3-4 groups waiting to be seated the hostess is overwhelmed and will give you sh*t service.