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  • This location used to be good. Joe's in Pittsburgh recently changed to a no-tipping policy, paying all of their servers a hourly rate. Bad idea, they don't want to put in the extra effort. Our waiter took our order and disappeared, someone else brought our meal. I had to go to the bar to get a refill on my drink. I ordered the Arctic Bay Steampot. If you've been to Joe's before you know that these steampots come with your shellfish in net bags. Both of the bags in my pot were opened, I had 1 snow crab leg and 2 shrimp in one bag. The other bag with the lobster was another story. A whole lobster but the only meat in the lobster was in the claws, there was no meat in the rest of the lobster at all, not even the tail. It looked like someone else dug into this pot before I did. I complained to the manager and got a new lobster for my efforts but no crab or shrimp. My guest ordered the King Crab bucket. Again, it looked like her food was picked over as well. 2 of her crab legs were cracked and had no meat in them. Another complaint to the manager. However with this we received no compensation and just a "That happens some times". So after we finished what turned out to be half of the food that we ordered we waited 20 minutes to look for someone to get our bill. Finally the manager returned with the full bill, no apologies, no credits, not even a coupon for the next visit. I expressed to the manager our dissatisfaction with the meal and service only to receive a reply of "I'm sorry to hear that" as she was walking away from us. Needless to say we will not be returning. This was the worst restaurant experience that I've had in several years.
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