I have stayed at Mandalay Bay several times and it has always been my favorite hotel on the strip. This time I must say I was a bit disappointed. The day I checked in (June 13th) I was told that I would be required to pay for parking in their newly designed parking garage. I asked where it stated that there was now a charge for parking. She told me that it was in real small writing when making the reservation. Honestly it wasn't the charge for parking it was the point how sneaky Mandalay Bay was about this.
Then I went to the pool on day 2 and asked for 2 towels from the lady at the "towel counter". She told me that I was only entitled to 1 towel. I told her that they gave me three towels the day prior. she proceeded to tell me that they were short on towels (this is my problem why). After going back and forth several times she finally handed me two towels but rolled her eyes and was rude about it.
Really I paid for my room + resort fee's + parking and they only wanted to give me 1 towel. Give me a break! I am a guest in your hotel and don't expect to be treated this way especially by a 17 year old girl.
Disappointing Mandalay Bay!