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| - If you have a collision or repair being done through this "GEICO Approved" Body Shop, BE WARNED and TAKE YOUR VEHICLE SOMEWHERE ELSE. If I could give ZERO stars for this dealership and the way they dealt with the body repair on my Jeep and everything that went along with it, I would. That being said, one star is being extremely gracious, since they are so unprofessional, unorganized, and most importantly, attempted THIEVES.
First day I drop it off: I tell them I am leaving town and give them my cell number to contact me to communicate what was being done to my Jeep. 3 days later I get a call from a guy at the body shop letting me know whats going on and how I would like to proceed. I tell him to just go ahead and fix the body work, but that I have a bumper at home so they do not need to reorder the aftermarket bumper that the insurance covered. Next day I get a call from someone completely different, asking me how I would like to proceed. I tell him the same thing I told the previous caller; leave the bumper and KC lights alone, just fix the body work. OK. I kid you not, I get ANOTHER phone call about 2 days later asking me AGAIN how I would like to proceed, and that he checked out my battery AND alternator and told me they were both bad. I asked how much it would cost and he quoted me at about 600 dollars. "Never mind" I tell them, for THE THIRD time. "Leave my Jeep alone, just fix the dents, no KC lights, no bumper. Just cut me a check for the difference, and I will bring my own battery in to install it and drive it out myself." IS THERE NO SERVICE ADVISER AT THIS PLACE? WHY am I being contacted THREE different times and having to interrupt my vacation to repeat myself? Obviously there is a lack of communication in the body shop and no one in particular is assigned to my service contract. No problem, go about my day assuming that the work is being done that I asked.
Day five, and I'm getting a call from YET ANOTHER different person about how someone would "like to buy my jeep, damage and all". Oh, great. Now I'm being solicited to sell her for WAY less then what she is worth. I decline and tell them that she is NOT for sale.
Naturally, as a woman in a body shop in America, I am used to being treated as if I know nothing about cars. Now, I may not know how to flush a transmission or rotate my own tires, but as a Jeep owner and daughter of a father who has worked in the car business his whole life, I know what usually needs to be done to take care of my vehicle without unnecessary spending. So when they called me and told me I needed a brand new battery and had a bad alternator and it would be 600 DOLLARS to replace, I decided to just purchase my own battery and then get the alternator tested at Auto Zone as a MUCH cheaper option.
Once back from my vacation, I arrive at the service counter to retrieve my Jeep, battery in hand. The lady at the counter, who I could barely hear, asks me if I'm needing a tow out. "no", I reply, yet again. "I brought my own battery and I will be driving her out today." "Ok." she replies. Then, as I'm filling out my paperwork, some guy from the back yells over at me, "HEY! You have the Yellow Jeep, right?! You know that has a bad alternator, don't you?!" No, dude. I had no clue, your whole entire staff didn't call me every day last week to inform me of my alternator's demise. "YES I AM AWARE, NO WE WON'T BE NEEDING AN ALTERNATOR" I reply.
Next, comes the issue with cutting me the check. First, they can't cut it while I am there, they insist that they must mail it. Ok, no problem. I give them my address. They also inform me that the check will be made out to my EX BOYFRIEND, the old policy holder. When I tell them that that cannot happen, this is not his Jeep, and I am also a name on the policy, they argue and tell me I cannot have the check made out to me. I insist I can not have the check made out to him; not only have I not spoken to him in two years, I also have a restraining order on him. It takes them an extra 30 minutes to figure out if I can have the check written out to me. They finally figure it out, and wow! What do you know? Because I'm on the policy too, the check CAN be made out in my name. What a surprise!
After another 30 minutes in the waiting room, I am finally allowed to pick up my Jeep. My boyfriend and I install the new battery (it takes five minutes and cost us $110 dollars for the battery at AutoZone) and the Jeep starts up just fine.
Next stop, Autozone to test the "bad" alternator, which turned out to be FINE. POOF. Once quoted as a 600 DOLLAR PROBLEM magically transformed into a 110 DOLLAR PROBLEM. What a bunch of LIARS!!!!!!!!!
Never do business with these crooks! I am so sorry I did. Next time I will take it to a mom and pop shop and not give these thieves a dime of my money, insurance or otherwise. GEICO should be ashamed for partnering with incompetent thieves.
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