They are horrible!
We have been in our rental for a year and a half. On the few occasions we have needed something fixed, it takes up to three weeks to hear anything back.
They have the WORST attitudes and are not helpful. One time, the "lady" who was supposed to set up an appointment to fix something in the house got snotty with me.
Oh, and good luck actually getting someone to talk to you. Be prepared to leave voicemail after voicemail.
I cannot wait to move out and never deal with the Primack team again.