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  • I have experienced a lot better from other HGVC locations. I've stayed here twice before. Never were we notified that there was construction going on. We arrived and were able to check in and get our luggage to our room no problem. We had two rooms that were not connected by a middle door but we could prop our doors open and just have the front main door closed. We had issues throughout our stay- bell guy/ staff did not bring the door stops up. I stopped by the desk and the employee was scourging around trying to find two and finally said that he would have them sent up. We also had the main door and elevator rejecting our room keys. This was a non-stop occurrence. We made sure the key was not by any electronic device. The key would work on the elevator but not the door. Then the security guy told us that they disabled the locking mechanism on the main door so that if two different parties were staying, they couldn't lock anyone out. Well this was an inconvenience and the employees behind the desk kept blaming us that the keys stopped working. That made me pissed off. $10 a day to valet, no thanks. I will gladly go park my car in the parking garage on the 4th floor. I hate that the pools are mainly in the shade by 4:30. I enjoy that this place is just about in the center of the strip and you can access many things. I am just disappointed in the customer service.
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