For starters I'd rate customer service and friendliness of staff a solid one 1/2 stars. The lady at the register didn't even ask if we were ready to order or ask if we had any questions with the menu. I think it would be helpful to explain some of the dishes possibly to people who aren't as aware of the menu it would probably make customers more likely to come in and explore the menu. I got a #7 pollo & tostones and the best comparison is to a chicken philly or a chicken panini. It was very good. HOWEVER the tostones ARE TERRIBLY PLAIN. no flavor whatsoever. I think they need to definitely fix those. If they could better explain the menu a little to new comers I'd definitely feel more comfortable coming in and exploring new tastes!