If you are a woman, I am sure you have experienced dishonest service people. I have come across many and sadly in the luxury car industry. However, I am overjoyed and beyond ecstatic to find Jay Dalit, service manager at Lexus of Henderson. Brought my car in for navigation blackout and climate control blackout. He is AMAZING. Excellent communication. I have warrenty for my Lexus through autonation he made sure to call all my concerns to the warrenty, as well as additional concerns the ervice department found. He communicated everything with me every step of the way...my car was in the shop for 2 weeks (due to parts being ordered) and Jay called every two days to update me and always returned my calls the same day. He is a Godsend to the automotive industry. I will pay an additional $100 deductible to make sure Jay is handling my car with his precision and excellence...you should too